Terms and Conditions
A well built pair of wheels is vital to cycling enjoyment. This is why all wheels leave the workshop the way the wheelbuilder would like to ride them. We have 25yrs experience of building wheels for professional and amateur riders and teams and have extensive knowledge of what makes a good wheel.
To ensure your fullest enjoyment, it is in your interest to read the conditions below and help yourself by becoming familiar with the terms.
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All Wheelsmith wheels will be fit for road riding. They will be true and round, spoke and spoke tensions optimised to suit your vitals statistics and riding requirements with respect given to the tolerances of individual components.
We use the booking agency 'Interparcel' to book the carriage. Usually DHL is the best option for domestic carriage and there are various methods to ship depending on the value of the contents.
If you notice on arrival ANY damage to the box or contents, please note this on the courier receipt and accept the package. If you do not mention anything on the receipt then it is impossible for us to claim. Please advise of any damage by email. See the terms of the booking agency here for details.
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Warranty
All Wheelsmith wheels have an intended and limited purpose, if they are used outside of that purpose, the wheels will not be guaranteed and we cannot be held responsible for any damage that may occur due to misuse. It is up to the user to prove that any defects after 6 months of use are manufacturing defects or a fault of the wheelbuilding itself.
It is the wheel user's responsibility to examine the wheel(s) on a regular basis to determine the need for service or replacement. Not covered under this warranty are the following:
Wheels that have been modified, neglected or poorly maintained.
Wheels that have been damaged in shipping (this is covered by the transit insurance. See terms here).
Wheels that have been used for racing, stunt riding or for commercial use.
Wheels improperly installed or improperly repaired.
Damage from causes such as a users lack of skill, competence or experience.
The finish or aesthetics of the product are not covered under this warranty.
Any labour costs associated with the removal, replacement or reassembly of the product.
Normal wear to the product. Components may have symptoms of wear in less than 6 months depending on amount of use, type of use and other conditions such as terrain, weather, rider weight and accidents etc. This includes products that have reached the end of their normal life expectancy.
Please note that it is the wheelbuilder's workmanship that is covered here and we are not responsible for any warranty costs involved in any defects which may arise in any components in normal use. Within their manufacturer's guarantee period, these components should be returned to the manufacturer but it is up to the customer to make the decision to pursue a warranty claim and pay any costs involved.
Occasionally, if a component fails or you cannot get your wheels fixed locally, you may need to return them. We will be happy to repair the damage free of charge if the conditions above have been adhered to and you can prove the work required is due to a problem with our workmanship. Again, if the component (rim or hub) fails through no fault of our own, then providing it is within the manufacturer's guarantee period, the part should be returned to the manufacturer for them to inspect and take appropriate action.
Returns
Accidents can happen and the state of our roads in the UK varies enormously - also, we build wheels for race use and the race environment can be harsh on equipment. If your wheels go out of true, it may be that they simply require a true-up and it is possible we could guide you through this so you can do it yourself (a handy skill to learn) or it may be that they could be trued by your local bike shop.
If there are signs of damage by general wear and tear then we will quote for a repair, giving you the trade price for components where possible and a maximum charge of £30 per wheel for rebuild or repair - regardless of the complexity but not including carriage.
Above all, it is crucial that returns are minimised, hence the reason Wheelsmith wheels are impeccably built with a margin for user error built-in where possible.
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