Warranty

All Wheelsmith wheels have an intended and limited purpose, if they are used outside of that purpose, the wheels will not be guaranteed and we cannot be held responsible for any damage that may occur due to misuse. It is up to the user to prove that any defects after 6 months of use are manufacturing defects or a fault of the wheelbuilding itself.

It is the wheel user's responsibility to examine the wheel(s) on a regular basis to determine the need for service or replacement. Not covered under this warranty are the following:

• Wheels that have been modified, neglected or poorly maintained.
• Wheels that have been damaged in shipping (this is covered by the transit insurance. See terms here).
• Wheels that have been used for racing, stunt riding or for commercial use.
• Wheels improperly installed or improperly repaired.
• Damage from causes such as a user’s lack of skill, competence or experience.
• The finish or aesthetics of the product are not covered under this warranty.
• Any labour costs associated with the removal, replacement or reassembly of the product.
• Normal wear to the product. Components may have symptoms of wear in less than 6 months depending on amount of use, type of use and other conditions such as terrain, weather, rider weight and accidents etc. This includes products that have reached the end of their normal life expectancy.
• Wheels taken beyond the limits of their design. Extended braking and excessive heat can have consequences outwith our control such as rim, glue or tyre failure.

Note: Carbon rims have been used to great success in professional & amateur racing worldwide but like any component, they are not immune to unrestrained, over exuberant use. If you do not have expert training in braking in the high mountains, consider performance coaching or avoid demanding roads altogether. Excessive braking can wear brake pads quickly and in extreme cases can break down tyres and inner tubes and damage rims. Always take spare brake pads of the correct type with you on your trip.Above all, please ride with caution at all times to preserve the integrity of the components and your own life.

Please note that it is the wheelbuilder's workmanship that is covered here and we'll sort that out straight away but  should any defects or failures occur in components in normal use (see exceptions above) and providing the part is in the manufacturer's guarantee period, these components should be returned to the manufacturer. If it's possible, we'll arrange pickup and return shipping.

Occasionally, if a component fails outwith the guarantee period and you cannot fix it or get it fixed at a local shop, you may need to return them. We will be happy to repair the damage free of charge if the conditions above have been adhered to and you can prove the work required is due to a problem with our workmanship. Again, if the component (rim or hub) fails through no fault of our own, then providing it is within the manufacturer's guarantee period, the part should be returned to the manufacturer for them to inspect and take appropriate action.